Village Green Privacy Policy
At Village Green Lawn and Pest, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using Village Green’s website and associated tools, you consent to the practices described in this policy.
Information We Collect
We collect the following type of information from our customers.
Personal Information: When contacting us, we collect your name, email address, mailing address, and phone number.
Payment Information: When you make a pay online through our website located at https://lawngateway.com/VillageGreen/Login_New.aspx, we collect your credit card information to process payments securely. Please note that we do not store your credit card information directly; it is securely stored by our payment processor, Workwave Payment Processing.
Service Details: Depending on the services you request, we may collect additional information, such as the square footage of your lawn or home, to help facilitate the fulfillment of your services.
How We Use Your Information
We use the collected information for the following purposes:
Order Fulfillment: We use your personal information to process and fulfill service orders, including scheduling appointments, planning appointments, and fulfilling requested services.
Communication: We may use your contact information to communicate with you regarding your orders, service updates, and account-related matters.
Reporting: We use aggregated and anonymized data for reporting purposes to improve our services and understand customer preferences. Your personal information will not be identifiable in these reports.
Payment Processing: When you elect to pay for services or products offered by our company, your credit card information is securely processed by Workwave Payment Processing for payment purposes. We do not store your credit card details directly on our system.
Cookies: Cookies might be used to help the overall shopping experience including storing any information collected during the process to help during the shopping experience. Examples of stored data may include, your personal information, product & service selection(s), details about your property, and service delivery terms you’ve agreed to along the way.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third parties in the following circumstances
Service Providers: Your information may be shared with service providers who are involved in fulfilling your orders, such as companies, contractors, and/or technicians.
Legal Compliance: We may disclose your information to comply with legal obligations, respond to governmental requests, or protect our rights and interests.
Phone Numbers: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
Links to Other Sites
The Village Green website may contain links to other websites. This privacy statement applies only to the web properties that include “villagegreen-inc.com”. Please review the privacy statement of any site before submitting your personally identifiable information.
Children’s Privacy
Our site and our services are not directed at or intended for children under the age of 18. We do not knowingly collect information from individuals under 18 years of age. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us so that we can remove this information from our servers.
Your Choices
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. If you wish to exercise these rights or have any questions about your data, please contact us at [email protected]
SMS Messaging Terms & Conditions
By opting into messages, you agree to receive informational text messages and occasional recurring automated marketing text messages from Village Green Lawn and Pest. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Village Green Lawn and Pest. Village Green Lawn and Pest reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Village Green Lawn and Pest also reserves the right to change the short code or phone number where messages are sent.
Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
You can cancel any time by texting “STOP”. After you send the SMS message “STOP”, we will send you a message to confirm that you have been unsubscribed, and no more messages will be sent. If you would like to receive messages from Village Green Lawn and Pest again, just sign up as you did the first time and Village Green Lawn and Pest will start sending messages to you again.
Info
Text “HELP” at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us [email protected].
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes
Updates to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through the platform or via email.
Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, please contact Ken Hyatt ([email protected]).
Thank you for choosing Village Green Lawn and Health. We are committed to protecting your privacy and value your trust and your business.