QUICK ANSWER
Orlando Pacheco has served Plano and surrounding areas for 13 years as Village Green’s senior field technician. His 97 NPS score and 4.95-star average across 67 verified Google reviews reflect what customers say consistently: he’s knowledgeable, thorough, and genuinely cares about your lawn’s health. When you schedule with Village Green, continuity matters—Orlando’s the person who remembers your lawn’s history and builds on it.
WHO KNOWS YOUR LAWN BETTER THAN YOU DO
When you hire a lawn care company, you’re not just buying a service. You’re hiring someone to understand your specific property, your goals, and the problems unique to your home. That’s Orlando.
Orlando Pacheco has been the go-to technician for Village Green since 2013. If you’ve driven through Plano or McKinney and seen a lush, thick lawn in spring or a healthy dormant turf in winter that stands out—there’s a good chance Orlando or one of the other Village Green techs were the ones who built it.
But the numbers tell the story better than we can.
THE NUMBERS BEHIND CONSISTENCY
97 NPS (Net Promoter Score). That’s top-tier—it means 97% of Orlando’s customers say they’d recommend him to a friend without hesitation.
4.95-star average across 67 verified Google reviews. Over the past year alone, he’s been matched to 37 Google reviews, each one independently verified by Google as a genuine customer interaction.
For context: the industry average for lawn care companies sits around 4.3 stars. Sustained 4.95 means Orlando isn’t having off days. He’s consistently delivering.
Here’s what customers actually said in recent months.
WHAT CUSTOMERS SAY (REAL REVIEWS)
Rebecca S:
“They have done such a great job transforming my lawn. Orlando always does a great job and goes above and beyond to help me ensure my lawn’s health.”
Adam B:
“Orlando was great! Very knowledgeable and made me feel at ease after answering all my questions. I recently had all new sod laid in my front and backyard. He assured me that I was going to continue to have a beautiful yard with services provided by Village Green.”
K. Miller (12-Month Transformation):
“In just about a year, my yard went from embarrassing—bare patches, lots of weeds and thin grass—to amazing! My yard looks rich, thick and deep green. I get lots of compliments.”
Danielle S:
“Great experience with Village Green, Rebecca in the office and Orlando at my house. These folks are great to work with, you can actually speak to a human and they take care of things that I would not otherwise be able to get to. Highly recommended!”
Gregory L:
“Orlando from Village Green has been providing service for our lawn for years. He is quick, efficient and reliable. He is an excellent representative for Village Green lawn care.”
WHY CONTINUITY MATTERS MORE THAN YOU THINK
Here’s what most lawn care companies don’t tell you: lawn transformation takes time, and it works better when the same person and team is watching it.
Your lawn doesn’t change in one visit. It changes over 6-12 months. Bare patches fill in. Weeds decrease. Grass thickens. But each month depends on what happened the month before—the timing of pre-emergent application, whether you followed watering recommendations, what the weather did.
When Orlando shows up month after month, he’s not starting fresh. He remembers your sod was laid in June. He knows you have clay soil in the back and more drainage in the front. He’s seen how your sprinkler system drifts in August. He knows your property.
Most big national companies rotate technicians. You get whoever’s on the truck that day. That’s not a criticism of those companies—it’s logistics. But it means nobody owns your lawn’s story.
Orlando owns yours. And that shows in the results.
MORE THAN A TECHNICIAN
One review stuck with us: “You can actually speak to a human.”
In an industry where you’re often bounced through call centers and automated scheduling, that sentence says everything. Orlando answers questions. He explains what he’s doing and why. He makes suggestions based on what he’s actually seen, not a script.
Gregory L has had Orlando for years. He didn’t write about the lawn (though it’s beautiful). He wrote about reliability and representation: “He is an excellent representative for Village Green lawn care.”
That’s earned trust.
WORRIED ABOUT COST OR GUARANTEES?
Here’s the thing about a 13-year track record with a 97 NPS: it comes from fair pricing, clear communication, and standing behind the work.
Orlando and the Village Green team back every service with the Worry-Free Guarantee. If your lawn doesn’t respond the way we said it would, we fix it. No hassle. That’s not empty marketing—it’s confidence in the process and in the execution.
Want to dive deeper into what a typical growing season looks like? Check our Summer Watering Guide for seasonal timing and what to expect month-to-month.
READY FOR CONSISTENT CARE
Orlando’s track record speaks for itself: 97 NPS, 4.95-star reviews, 13 years of continuity. When you work with Village Green, that’s the standard you can expect across our team.
All of our technicians—Orlando, Luis, and Marquez—bring the same knowledge, communication standard, and attention to detail. That’s not a backup plan. That’s how we built this team.
Ready to discuss your lawn’s specific needs and find the right fit?
Call or text us: 972-495-6990
About the Author
Ken Hyatt founded Village Green Lawn and Pest in 1980 and has spent over 45 years building a team of technicians he trusts completely. Ken works alongside Orlando, Luis, and Marquez in the field regularly and handles quality oversight on every service. When Ken recommends a technician, it’s because he’s worked with them and verified the standard himself.
